At Tenxcel Logistics, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details (email, phone number, address), payment information, and other identifiers provided during registration or service inquiries.
Logistics Data: Shipment details, delivery addresses, and related tracking information.
Usage Data: Information about how you interact with our website or services, including IP address, browser type, and access times.
Communication Records: Emails, phone calls, and other correspondences with our team.
2. How We Use Your Information
We use the information collected to:
Facilitate and deliver logistics services efficiently.
Provide customer support and resolve inquiries.
Improve our services through analytics and feedback.
Send updates about shipments, promotions, and important notifications.
Comply with legal obligations or respond to lawful requests.
3. Sharing of Information
We do not sell your personal information. However, we may share information with trusted third parties for:
Service Fulfillment: Partner carriers, delivery personnel, or agents involved in the shipping process.
Legal Compliance: Government authorities, as required by law.
Business Operations: Third-party service providers for IT support, data storage, or analytics.
4. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. These include encrypted communications, secure servers, and regular security audits.
5. Retention of Information
We retain your personal information only as long as necessary for business or legal purposes. Once the data is no longer required, we securely delete or anonymize it.
6. Your Rights
You have the right to:
Access, correct, or update your personal information.
Opt-out of receiving promotional communications.
Request the deletion of your data, subject to legal or contractual obligations.
To exercise these rights, please contact us at info@tenxcellogistics.com
7. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Tenxcel Logistics
Email: info@tenxcellogistics.com
Phone: (512) 333-4091
Address: 5900 BALCONES DRIVE STE 11452 AUSTIN TEXAS 78731